Gladstone Disposal Company, home page

<body topmargin="0" leftmargin="0"> <table border="0" width="600" cellpadding="0" cellspacing="0" hspace="0" vspace="0" height="833"> <tr> <td height="161" colspan="4" align="left"><img src="or_city_logo4.GIF" width="321" height="180" hspace="2"></td> </tr> <tr> <td width="61" height="2" bgcolor="#000000"> </td> <td colspan="3" height="2" valign="top"> <table width="503" border="0" bgcolor="#000000"> <tr> <td width="48" height="2" align="right"> <p align="center"><a href="servicesold.htm" onMouseOut="MM_swapImgRestore()" onMouseOver="MM_swapImage('document.Image1','document.Image1','services2_over.gif','#952479902950')"><img src="services2.gif" width="59" height="15" border="0" name="Image1"></a></td> <td width="5" height="2"><img src="button_bar_spacer.gif" width="5" height="21"></td> <td width="78" height="2"> <p align="center"> <a onMouseOut="MM_swapImgRestore()" onMouseOver="MM_swapImage('document.Image2','document.Image2','missed_over.gif','#952479916410')" href="missed_pick_up.htm"><img src="missed.gif" width="77" height="21" border="0" name="Image2"></a></td> <td width="5" height="2"><img src="button_bar_spacer.gif" width="5" height="21"></td> <td width="71" height="2"> <p align="center"><a href="seasonal.htm" onMouseOut="MM_swapImgRestore()" onMouseOver="MM_swapImage('document.Image4','document.Image4','seasonal_over.gif','#952479942880')"><img src="seasonal.gif" width="71" height="21" border="0" name="Image4"></a></td> <td width="5" height="2"><img src="button_bar_spacer.gif" width="5" height="21"></td> <td width="80" height="2"> <p align="center"><a href="local.htm" onMouseOut="MM_swapImgRestore()" onMouseOver="MM_swapImage('document.Image5','document.Image5','local_over.gif','#952479955130')"><img src="local.gif" width="79" height="21" border="0" name="Image5"></a></td> <td width="5" height="2"><img src="button_bar_spacer.gif" width="5" height="21"></td> <td width="61" height="2"> <p align="center"><a href="about.htm" onMouseOut="MM_swapImgRestore()" onMouseOver="MM_swapImage('document.Image6','document.Image6','about_over.gif','#952479965020')"><img src="about.gif" width="52" height="21" border="0" name="Image6"></a></td> <td width="5" height="2"><img src="button_bar_spacer.gif" width="5" height="21"></td> <td width="55" height="2"> <p align="center"><a href="oc_home.htm" onMouseOut="MM_swapImgRestore()" onMouseOver="MM_swapImage('document.Image7','document.Image7','home_over.gif','#952479974300')"><img src="home.gif" width="36" height="21" border="0" name="Image7"></a></td> </tr> </table> </td> </tr> <tr> <td width="61" background="black_spacer_left_vav.gif" height="117" valign="top"> <span lang="en-us"> <a target="main" href="online_payment.htm"> <img border="0" src="x-click-but02.gif" width="62" height="31"></a><font color="#FFFFFF"><span style="background-color: #000000"><font color="#FFFF00"><a target="main" href="online_payment.htm"><font color="#FFFF00"> Make an online payment!</font></a></font></span></font></span> <p> <a target="main" href="customer_information.htm"> <img border="0" src="MCj02931880000[1].gif" width="63" height="55"></a><span lang="en-us"><u><font color="#66CCFF"><font color="#FFFF00"> </font> <a target="main" href="customer_information.htm"> <font color="#FFFF00">Click here to view customer brochures!</font></a></font></u></span></td> <td width="68" height="117"> </td> <td width="471" colspan="2" align="center" valign="top" height="117"> <img border="0" src="1%20-%20Man%20with%20Garbage%20Can.jpg" width="260" height="335"></td> </tr> <tr> <td width="61" background="black_spacer_left_vav.gif"> </td> <td width="68"> </td> <td width="386">  </td> <td width="85"> </td> </tr> <tr> <td width="61" height="279" background="black_spacer_left_vav.gif" valign="top" align="right"><a href="contact_us.htm" onMouseOut="MM_swapImgRestore()" onMouseOver="MM_swapImage('document.Image9','document.Image9','contact_us_button_over.gif','#955059615550')"><img src="contact_us_button.gif" width="60" height="52" border="0" name="Image9"></a></td> <td width="68" height="279"> </td> <td width="386" height="612" rowspan="2" valign="top"> <table border="0" width="100%" cellpadding="4" cellspacing="4" hspace="2" vspace="1"> <tr> <td><font face="Verdana, Arial, Helvetica, sans-serif" size="4">Welcome to<br> Gladstone Disposal Company</font></td> </tr> <tr> <td><font face="Verdana, Arial, Helvetica, sans-serif" size="2">Post Office Box 1838<br> Oregon City, Oregon 97045-0003 <br> (503) 656-9426</font></td> </tr> <tr> <td><font face="Verdana, Arial, Helvetica, sans-serif" size="2">Gladstone Disposal Company serves all of Gladstone and many unincorporated areas within Clackamas County. Owned and operated by B&B Leasing, Gladstone Disposal Co. has been serving the needs of our residents since 1984.</font></td> </tr> <tr> <td><font face="Verdana, Arial, Helvetica, sans-serif" size="2">We have designed this site to answer questions you may have about our services as well as maintain your account from the web. It is easy to use and full of information. Thank you for visiting us. </font></td> </tr> <tr> <td><font face="Verdana, Arial, Helvetica, sans-serif" size="2">This page provides a basic overview of our services. Clicking on any of the following items will take you down this page to learn more.</font></td> </tr> <tr> <td><font face="Verdana, Arial, Helvetica, sans-serif" size="2"><a href="#hours">Office Hours</a> | <a href="#payments">Payments</a> | <a href="#collection">Collection Days </a>| <a href="#services">Our Services</a> | <a href="#where">Where to Put Your Container</a> | <a href="#extra">Extra Garbage to Pick Up"Extras"</a> | <a href="#unacceptable">Unacceptable Materials</a> |<a href="#missed"> Missed Pickups</a> | <a href="#credits">Credits</a> | <a href="#holidays">Holidays and Extreme Weather Conditions</a> | <a href="#changes">Changes in Your Service</a> | <a href="#pastdue">Past Due Accounts</a> | <a href="#problems">Problems With Your Bill</a> | <a href="#scattered">Scattered Trash</a> | <a href="#other">Other Complaints or Problems</a> | <a href="#yard">Yard Debris Services </a>| <a href="#recycling">Recycling Services</a></font></td> </tr> <tr> <td> </td> </tr> <tr> <td><font face="Verdana, Arial, Helvetica, sans-serif" size="2"><b><a name="hours"></a>Office Hours</b></font></td> </tr> <tr> <td><font face="Verdana, Arial, Helvetica, sans-serif" size="2">Monday through Thursday, 8:30 a.m. to 4:00 p.m.</font></td> </tr> <tr> <td><font face="Verdana, Arial, Helvetica, sans-serif" size="2">Friday, 7:30 a.m. to 3:00 p.m.</font></td> </tr> <tr> <td><font face="Verdana, Arial, Helvetica, sans-serif" size="2">We are closed for lunch daily from noon to 1:00 p.m.</font></td> </tr> <tr> <td height="2"><font face="Verdana, Arial, Helvetica, sans-serif" size="2">The office is open every week day except: New Year's Day, Memorial Day, the 4th of July, Labor Day, Thanksgiving, and Christmas.</font></td> </tr> <tr> <td height="2"> </td> </tr> <tr> <td height="2"><font face="Verdana, Arial, Helvetica, sans-serif" size="2"><b><a name="payments"></a>Payments</b></font></td> </tr> <tr> <td height="2"><font face="Verdana, Arial, Helvetica, sans-serif" size="2">Normal garbage customers are billed once every other month; each bill covers a two-month time period. You may make your payments by sending a check or money order directly to Gladstone Disposal Company, P. O. Box 1838, Oregon City, OR 97045.</font></td> </tr> <tr> <td height="2"><font face="Verdana, Arial, Helvetica, sans-serif" size="2">You are also welcome to drop off your payment at the Gladstone City Hall, 525 Portland Avenue. The payment box is just inside the front door.</font></td> </tr> <tr> <td height="2"> <div align="right"><font face="Verdana, Arial, Helvetica, sans-serif" size="2"><a href="#top">top of page</a></font></div> </td> </tr> <tr> <td height="23"><font face="Verdana, Arial, Helvetica, sans-serif" size="3"><b><font size="2"><a name="collection"></a>Collection Days</font></b></font></td> </tr> <tr> <td height="2"><font face="Verdana, Arial, Helvetica, sans-serif" size="2">Our drivers work every weekday except Christmas and New Year's. </font></td> </tr> <tr> <td height="2"> </td> </tr> <tr> <td height="2"><font size="2" face="Verdana, Arial, Helvetica, sans-serif"><b><a name="services"></a>Our Services</b></font></td> </tr> <tr> <td height="2"> <font size="2" face="Verdana, Arial, Helvetica, sans-serif">Our drivers can pick up only <a href="#containers" onClick="MM_openBrWindow('garbage_can.htm','','width=310,height=550')">32-gallon metal or plastic cans</a> with handles and tight fitting lids. Filled, your can cannot weight more than 65 pounds gross weight. If your needs are larger, we will be happy to provide 35-, 60-, or 90-gallon <a href="#containers" onClick="MM_openBrWindow('rollcarts.htm','','width=400,height=600')">roll carts</a>. Although it will be your responsibility to keep it clean, we maintain the container (unless it is damaged due to misuse) throughout your service with us.</font></td> </tr> <tr> <td height="2"><font face="Verdana, Arial, Helvetica, sans-serif" size="2">Please don't ask our drivers to empty barrels, well cans, or underground storage containers.</font></td> </tr> <tr> <td height="2"> </td> </tr> <tr> <td height="2"><font face="Verdana, Arial, Helvetica, sans-serif" size="2"><b><a name="where"></a>Where to Put Your Container</b></font></td> </tr> <tr> <td height="2"><font face="Verdana, Arial, Helvetica, sans-serif" size="2">Most customers place their garbage cans at the curb, although we are happy to pick up your can at your house for an additional fee. </font></td> </tr> <tr> <td height="2"><font face="Verdana, Arial, Helvetica, sans-serif" size="2">Unless special arrangements have been made, your collection point should never require our drivers to enter a garage, building, or navigate steps. There must not be low hanging obstructions or wires restricting the driver's access. These restrictions help protect your privacy, safety, security, and even your pets-and they reduce the risk to our drivers. A long driveway without clearance, a driveway in poor condition, or a driveway with an inaccessible passage, means your can must be placed at the roadside.</font></td> </tr> <tr> <td height="2"><font face="Verdana, Arial, Helvetica, sans-serif" size="2">PLEASE  roll carts must always be placed at the roadside.</font></td> </tr> <tr> <td height="2"> <div align="right"><font face="Verdana, Arial, Helvetica, sans-serif" size="2"><a href="#top">top of page</a></font></div> </td> </tr> <tr> <td height="2"><font face="Verdana, Arial, Helvetica, sans-serif" size="2"><b><a name="extra"></a>Extra Garbage to Pick Up"Extras"</b></font></td> </tr> <tr> <td height="2"><font face="Verdana, Arial, Helvetica, sans-serif" size="2">You do not need to notify us to pick up extra bags, cans, or boxes. We will do so automatically, if you place the extra garbage with your normal pick-up. You will be billed for each extra item on your next regular bill. </font></td> </tr> <tr> <td height="2"><font face="Verdana, Arial, Helvetica, sans-serif" size="2">Extra trash must be tightly bundled, bagged, or boxed, and it may not weigh over 40 pounds. Place the extra next to your regular can.</font></td> </tr> <tr> <td height="2"><font face="Verdana, Arial, Helvetica, sans-serif" size="2">If you have a large appliance, furniture or any other large item that needs to be picked up, please notify our office in advance. You can call us at (503) 656-9426 or contact us via the web by <a href="special_pick_up_service.htm">clicking here</a>. You will be charged an extra fee for these items on your next regular bill.</font></td> </tr> <tr> <td height="2"></td> </tr> <tr> <td height="2"><font size="2" face="Verdana, Arial, Helvetica, sans-serif"><b><a name="unacceptable"></a>Unacceptable Materials</b></font></td> </tr> <tr> <td height="2"><font size="2" face="Verdana, Arial, Helvetica, sans-serif">The following items cannot go in your garbage or recycling containers under any circumstances: liquid waste, paint, hazardous waste (which is anything labeled poison or caustic) or any medical sharps.</font></td> </tr> <tr> <td height="2"></td> </tr> <tr> <td height="2"><font face="Verdana, Arial, Helvetica, sans-serif" size="2"><b><a name="missed"></a>Missed Pickups</b></font></td> </tr> <tr> <td height="2"><font face="Verdana, Arial, Helvetica, sans-serif" size="2">If we inadvertently missed collecting your garbage, please contact us as soon as possible by <a href="missed.htm">clicking here</a>! This will let us route your problem to our drivers as quickly as possible.</font></td> </tr> <tr> <td height="2"><font face="Verdana, Arial, Helvetica, sans-serif" size="2">If we missed collecting your garbage, you may be asked to set out the material for pickup on the next business day. There will be no additional charge, if the volume is no greater than your normal level of service.</font></td> </tr> <tr> <td height="2"><font face="Verdana, Arial, Helvetica, sans-serif" size="2">If that option isn't convenient, you can elect to receive a credit for the missed pickup. We'll be back to get your garbage on your next regular pick-up day-we'll pickup everything you set out. There will be no charge for extra volume.</font></td> </tr> <tr> <td height="2"> <div align="right"><font face="Verdana, Arial, Helvetica, sans-serif" size="2"><a href="#top">top of page</a></font></div> </td> </tr> <tr> <td height="2"><font face="Verdana, Arial, Helvetica, sans-serif" size="2"><b><a name="credits"></a>Credits</b></font></td> </tr> <tr> <td height="2"><font face="Verdana, Arial, Helvetica, sans-serif" size="2">For vacations or other absences of two or more weeks, let us know in advance of your regular pick up day and we'll give you a credit for the number of pick-ups you'll not be using. </font></td> </tr> <tr> <td height="2"></td> </tr> <tr> <td height="2"><font face="Verdana, Arial, Helvetica, sans-serif" size="2"><b><a name="holidays"></a>Holidays and Extreme Weather Conditions</b></font></td> </tr> <tr> <td height="2"><font face="Verdana, Arial, Helvetica, sans-serif" size="2">Our drivers are on the job every weekday except Christmas and New Year's Day. If these holidays fall on your normal pick up day, set your garbage out on the next business day, and we'll be there to pick it up.</font></td> </tr> <tr> <td height="2"><font face="Verdana, Arial, Helvetica, sans-serif" size="2">Occasionally, icy or snowy roads make it unsafe for our trucks to be out. In extreme weather conditions, we may pick up your garbage late in the day-if the weather improves. Or, if we cannot be there on your regular day, set your garbage out on the next business day, and weather permitting, we'll be there to pick it up.</font></td> </tr> <tr> <td height="2"><font face="Verdana, Arial, Helvetica, sans-serif" size="2">During severe weather conditions we ask that you hold your recyclables until the bad weather has passed.</font></td> </tr> <tr> <td height="2"></td> </tr> <tr> <td height="2"><font face="Verdana, Arial, Helvetica, sans-serif" size="2"><b><a name="changes"></a>Changes in Your Service</b></font></td> </tr> <tr> <td height="2"><font face="Verdana, Arial, Helvetica, sans-serif" size="2">A change of service will be necessary, for example, if you are moving, need a different container, or need to change the name on your account. On our <a href="servicesold.htm">services page</a> you will find several options for necessary changes.</font></td> </tr> <tr> <td height="2"><font face="Verdana, Arial, Helvetica, sans-serif" size="2">Any request for a change in service, must be made by contacting us via our web site, by calling us at (503) 656-9426, or by writing us at: </font></td> </tr> <tr> <td height="2"><font face="Verdana, Arial, Helvetica, sans-serif" size="2">Gladstone Disposal Co.<br> P. O. Box 1838<br> Oregon City, OR 97045-0003 </font></td> </tr> <tr> <td height="2"> </td> </tr> <tr> <td height="2"><font face="Verdana, Arial, Helvetica, sans-serif" size="2">Your normal charges will continue until we receive a request to change the account. </font></td> </tr> <tr> <td height="2"> <div align="right"><font face="Verdana, Arial, Helvetica, sans-serif" size="2"><a href="#top">top of page</a></font></div> </td> </tr> <tr> <td height="2"><font face="Verdana, Arial, Helvetica, sans-serif" size="2"><b><a name="billing"></a>Billing Procedures</b></font></td> </tr> <tr> <td height="2"><font face="Verdana, Arial, Helvetica, sans-serif" size="2">You will receive a bill every other month for the services you subscribe to, plus any additional special services that may apply, less any special credits you may have received. </font></td> </tr> <tr> <td height="2"><font face="Verdana, Arial, Helvetica, sans-serif" size="2">Payment is due by the 15th of the month. </font></td> </tr> <tr> <td height="2"></td> </tr> <tr> <td height="2"><font face="Verdana, Arial, Helvetica, sans-serif" size="2"><b><a name="pastdue"></a>Past Due Accounts</b></font></td> </tr> <tr> <td height="2"><font face="Verdana, Arial, Helvetica, sans-serif" size="2">Past due accounts are subject to a finance charge after 60 days. Services to delinquent accounts can be stopped until the account is brought up-to-date. Should this happen, you'll be notified in advance and your service will be discontinued. </font></td> </tr> <tr> <td height="2"><font face="Verdana, Arial, Helvetica, sans-serif" size="2">If your bill is late, please call our office at (503) 656-9426 to make arrangements for payment.</font></td> </tr> <tr> <td height="2"><font face="Verdana, Arial, Helvetica, sans-serif" size="2">If payment is not received within 60 days, a 1.5% monthly finance charge (18% annual percentage rate) will be applied on any amount due after applying any payments that have been received. </font></td> </tr> <tr> <td height="2"><font face="Verdana, Arial, Helvetica, sans-serif" size="2">Accounts overdue by more than 60 days are subject to cancellation.</font></td> </tr> <tr> <td height="2"><font face="Verdana, Arial, Helvetica, sans-serif" size="2">Returned checks will be subject to a $15.00 NSF fee.</font></td> </tr> <tr> <td height="2"><font face="Verdana, Arial, Helvetica, sans-serif" size="2">If you subscribe to <a href="rollcarts.htm">roll cart</a> service, and have a past due account, we have the right to pick up the cart until the account is paid in full. There will be a $10.00 re-delivery fee.</font></td> </tr> <tr> <td height="2"></td> </tr> <tr> <td height="2"><font face="Verdana, Arial, Helvetica, sans-serif" size="2"><b><a name="problems"></a>Problems With Your Bill</b></font></td> </tr> <tr> <td height="2"><font face="Verdana, Arial, Helvetica, sans-serif" size="2">If there is an error on your bill, please call our office at (503) 656-9426, send us a letter of explanation, or <a href="contact_us.htm">click here</a> if you want to contact us about your bill.</font></td> </tr> <tr> <td height="2"> </td> </tr> <tr> <td height="2"><font size="2" face="Verdana, Arial, Helvetica, sans-serif"><b><a name="scattered"></a>Scattered Trash</b></font></td> </tr> <tr> <td height="2"><font size="2" face="Verdana, Arial, Helvetica, sans-serif">Scattered trash is everyone's problem. It is unsightly as well as unsanitary. It is frequently the first sign of a problem with an animal. Dogs seem to be the most common culprits, but lately we've had problems with raccoons and possums.</font></td> </tr> <tr> <td height="2"><font size="2" face="Verdana, Arial, Helvetica, sans-serif">If you want help of any kind, or need assistance with these kinds of problem, please call our office at (503) 656-9426, send us a letter of explanation, or <a href="contact.htm">click here</a> if you want to contact us about a problem.</font></td> </tr> <tr> <td height="2"></td> </tr> <tr> <td height="2"><font size="2" face="Verdana, Arial, Helvetica, sans-serif"><b><a name="other"></a>Other Complaints or Problems</b></font></td> </tr> <tr> <td height="2"><font size="2" face="Verdana, Arial, Helvetica, sans-serif">If there is anything we can do to help, please call our office at (503) 656-9426, send us a letter of explanation, or <a href="contact.htm">click here</a> if you want to contact us.</font></td> </tr> <tr> <td height="25"> </td> </tr> <tr> <td height="2"><font size="2" face="Verdana, Arial, Helvetica, sans-serif"><b><a name="yard"></a>Yard Debris Services</b></font></td> </tr> <tr> <td height="2"><font face="Verdana, Arial, Helvetica, sans-serif" size="2">If you have weekly garbage service with Gladstone Disposal Company and are within the city limits or Urban Growth Boundary, you automatically have yard debris pick up services. <a href="yard_debris.htm">Click here</a> to learn more.</font></td> </tr> <tr> <td height="2"> </td> </tr> <tr> <td height="2"><font size="2" face="Verdana, Arial, Helvetica, sans-serif"><b><a name="recycling"></a>Recycling Services</b></font></td> </tr> <tr> <td height="2"><font size="2" face="Verdana, Arial, Helvetica, sans-serif">If you have weekly garbage service with Gladstone Disposal Company, you automatically have recycling pick up services. <a href="recycling_service.htm">Click here</a> to learn more about these services.</font></td> </tr> <tr> <td height="2"> </td> </tr> <tr> <td height="2"> </td> </tr> <tr> <td height="2"> </td> </tr> <tr> <td height="2"> </td> </tr> </table> </td> <td width="85" height="279"> </td> </tr> <tr> <td width="61" height="4081" background="black_spacer_left_vav.gif" align="right" valign="bottom"> <div align="center"><a href="privacy.htm"><img src="privacy_policy_button.gif" width="50" height="50" border="0"></a></div> </td> <td width="68" height="4081" valign="bottom"> </td> <td width="85" height="4081" valign="bottom" align="right"><a href="#" onMouseOut="MM_swapImgRestore()" onMouseOver="MM_swapImage('document.Image8','document.Image8','back_to_bbleasing_over.gif','#952480248980')"><img src="back_to_bbleasing.gif" width="82" height="108" border="0" name="Image8"></a></td> </tr> <tr> <td width="61" height="2" background="file:///C|/Clients/B&B%20Leasing/www/black_spacer_left_vav.gif"> </td> <td height="2" valign="bottom" colspan="3"> <table border="0" width="100%" cellpadding="1" cellspacing="2" hspace="2" vspace="1"> <tr> <td width="11%"> <div align="center"><font face="Verdana, Arial, Helvetica, sans-serif" size="1"><a href="servicesold.htm">Services</a></font></div> </td> <td width="19%"> <div align="center"><font face="Verdana, Arial, Helvetica, sans-serif" size="1"> <a href="missed_pick_up.htm">Missed Pick Up</a></font></div> </td> <td width="17%"> <div align="center"><font face="Verdana, Arial, Helvetica, sans-serif" size="1"><a href="seasonal.htm">Seasonal Info</a></font></div> </td> <td width="17%"> <div align="center"><font face="Verdana, Arial, Helvetica, sans-serif" size="1"><a href="local.htm">Local Directory</a></font></div> </td> <td width="13%"> <div align="center"><font face="Verdana, Arial, Helvetica, sans-serif" size="1"><a href="about.htm">About Us</a></font></div> </td> <td width="10%"> <div align="center"><font face="Verdana, Arial, Helvetica, sans-serif" size="1"><a href="oc_home.htm">Home</a></font></div> </td> </tr> </table> </td> </tr> </table> </body>